Patient Frequently Asked Questions

Pillow Care & Usage

How do I fill my pillow?

Instructions can be found on the inside packaging or at:

Filling Instruction How much water should I use to start off?

One of the best features the Chiroflow® Waterbase® pillow offers is that it is completely customizable when it comes to firmness. Patients are able to add or subtract water, customizing it to their desired level of comfort. To start off we suggest patients use 3 quarts of water, and work their way up from there (3 quarts is soft, 4 quarts is medium, and 5 quarts is firm)

How long can the water stay in my pillow before it needs to be changed?

The water can be left in the pillow for up to one year, and then it should be changed. Many people like to wash their pillows, so that is a good time to change the water, because you should empty the water from the pillow before washing it.

Is normal tap water OK to use in my pillow?

Yes. If you use well water, you might want to add a few drops of bleach to the pillow water.

Can the pillow be washed?

Yes, the Waterbase® pillow can be washed according to the instructions on the care label. You must first empty the water and air from the pillow before washing it. Make sure the cap is replaced before washing. Water temperature should not exceed 105 degrees. Let the pillow air dry or use the "no heat" setting on your dryer.

Which side of the pillow do I sleep on?

The pillow should be placed “cap down” against your mattress.

Pillow Details & Materials

What is the size of the Chiroflow® Professional Waterbase® pillow?

The Chiroflow® pillow is a "Jumbo" size - it is 20" x 28" and will fit a standard or queen pillow case.

What type of polyester filling is used in the Chiroflow® Elite Waterbase® pillow?

Our pillow is filled with a high-quality, machine-washable Dacron StaLoft Fiberfill with a special finish to insure that it does not "lump up" or flatten out. It will respond quite well to periodic washing to rejuvenate the polyester.

Is my pillow hypoallergenic?

Yes

Returns

My pillow leaking, what do I do now?

It is extremely unlikely that a Chiroflow pillow would leak due to a failure of the waterbag itself. If you think your pillow is leaking, please do the following BEFORE contacting us: 1) Remove the cap and clean off any dirt or grit from the rubber “O-ring” 2) Retighten the cap USING THE FUNNEL TOOL provided with your pillow 3) Place the pillow on paper towels or newspaper and apply pressure with something heavy (i.e. a book) to verify that you have a proper seal.

Is the Chiroflow® Waterbase® pillow guaranteed against manufacturing defects?

Yes, Chiroflow® Inc. provides a 3-year warranty covering manufacturing defects. If you feel your pillow is defective you can return it to the retailer that you purchased it from a replacement pillow. Please be sure to have your receipt to prove that the pillow is still under warranty.

How does the 30 day satisfaction guarantee work?

30 Day satisfaction guarantee allows patients to take the pillow home try it out, and if they don’t like it, get a full refund. All you need to do is fill out the included form and we will replenish your stock with a new Chiroflow® Waterbase® pillow.

** Patients that purchased a Chiroflow product must return each item to the original place of purchase. **